Refund policy

30-day money-back guarantee

Try Staph Aid for 30 days. If it's not for you, you can return your first order within 30 days of purchase for a refund, even if the bag is open. The guarantee applies to your first order only. Return shipping is paid by the customer.

Our Products are subject to return or exchange only in accordance with our Return Policy. In general, we accept returns for a limited period of time following a purchase, and if you are dissatisfied with your first order, you can return it within 30 days for a refund under our 30-day money-back guarantee above. After the return period has expired, all sales are final, and we will not accept returns or issue refunds.

To start a return, you can contact us at returns@staphaid.com.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@staphaid.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards can't be returned. After your first order, returns are accepted only for damaged, defective or wrong items (see "Damages and issues" above).

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. This is in addition to the 30-day money-back guarantee on your first order, which accepts opened bags. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@staphaid.com.